Privacy Policy
This policy explains how JAG Roofing Ltd (“we”, “us”, “our”) collects, uses and protects personal information when you use our website or contact us.
1) Who we are
JAG Roofing Ltd is the data controller for personal information collected through this website.
2) What we collect
- Name and contact details, such as your email address and phone number
- Address information you provide, such as postcode, house number or property details
- Information relevant to your enquiry, including roof details, electricity usage, battery interest or ownership status
- Messages, form submissions and notes connected with your enquiry
- Basic technical information, such as browser, device and IP data, where collected through cookies or analytics tools
3) How we use your information
- To respond to enquiries and provide estimates or quotes
- To arrange calls, surveys or follow-up contact where needed
- To manage customer service and our relationship with you
- To improve our website, services and enquiry handling
- To keep appropriate business, legal and administrative records
4) Lawful bases (UK GDPR)
- Contract / steps before contract — where processing is needed to provide a quote or progress requested work
- Legitimate interests — for running, improving and protecting our business and website
- Consent — where you choose to opt in or where consent is required, including for non-essential cookies
- Legal obligation — where we must keep records or comply with legal requirements
5) Sharing your information
We may share personal information with trusted service providers where reasonably necessary to run our website and services, such as hosting providers, email systems, analytics platforms, CRM tools, subcontractors, or professional advisers. We do not sell personal information.
6) Data retention
We keep personal information only for as long as reasonably necessary for the purpose it was collected, and may retain it for longer where required for legal, tax, accounting, insurance or dispute-handling reasons.
7) Your rights
Depending on the circumstances, you may have rights to request access to your personal information, correction of inaccurate data, deletion, restriction of processing, objection to processing, and data portability where applicable.
8) Complaints
If you have a concern about how your information is handled, please contact us first and we will try to resolve it. You also have the right to complain to the Information Commissioner’s Office (ICO).